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Terms and Conditions

Terms and Coditions

 

Cancellations and Modifications

Any self-drive package can be canceled and fully refunded within 24 hours of purchase. After 24 hours, each booking will have a non-refundable 15% cancellation fee for up to 48 hours before the start date, when no refund will be given. The itinerary can be altered, for an additional fee, up until 5 days before departure.

Changes, Refunds and Cancellation Policy

Bookings are confirmed upon payment.

Cancellations Due to Conditions Outside of Our Control

We reserve the right to cancel, alter, or postpone any tour at any time and without notice. We also reserve the right to alter itineraries, routes, and departure times when necessary. When applicable, if we must cancel due to circumstances out of our control, full refund will be granted to all guests affected.

Confirmed Bookings

All guests should receive their confirmation receipt shortly after booking. If you do not receive this, it is your responsibility to contact us in order to fix any errors that may have occurred.

Airline Cancellations

Airline cancellations follow our general cancellation terms and losses are not covered by Flotferdir ehf. Please look in to purchasing travel insurance if you are concerned about airline cancellations due to weather, delays/missed flights, and/or airline companies closing/cancelling flight destinations.

Travel Insurance

We are not responsible for any loss, damage, sickness, injury, damage, or accident due to or caused by circumstances out of our control. Furthermore, it is the responsibility of all guests when any delays and/or costs caused by flight changes/transportation occur, both from international destinations and domestic.

It is strongly recommended for all guests to purchase travel insurance before coming to Iceland, or any foreign country. This type of insurance can cover you for emergencies, accidents, and costs caused by needing to cancel trips/tours at last minute.

Currency Rates and Payments

Please know payment on the website is processed as Icelandic Krona only. It is best to discuss this with your bank if you have any questions about foreign transaction fees or currency rates.

Refunds and Changes in Currency Rate

Changes in exchange rates may take effect immediately and without notice due to market fluctuations. Customer refunds may give customers a currency gain or a currency loss depending on the exchange rate of the day and the currency in question. Flotferdir ehf is not responsible for these currency fluctuations.

Payment is made in Icelandic Krona and refunds are processed as Icelandic Krona.

Privacy Policy

Our privacy policy can be found here.

Car Rental Terms and Conditions

Car rental information

Enjoy your trip with unlimited mileage and authorization for up to two drivers. 

The Tesla Model 3 is a 4WD with automatic transmission that can seat up to 5 passengers.

Included in the rental: Full insurance, Unlimited mileage, Free charging at ON chargers, and Tesla superchargers.


Optional for an additional fee: Child seat, Additional driver

 

Car rental terms

All drivers must be a minimum of 20 years old and have had a driver’s license for at least one year. Upon picking up the vehicle, the driver’s licenses of all designated drivers and a credit card must be presented. When returning the car, the deposit will be returned to the driver, provided the conditions of the car are the same as when it was picked up. Please note that at the moment it’s only possible to pick up and drop off vehicles in Reykjavik, between 9 am and 5 pm.

 

Age Requirement and Driver’s License

A valid, in date, driver’s license must be presented and have been held for at least 12 months prior to renting the vehicle. The renter must be at least 20 years of age.

 

Payment and Credit Card Hold

A credit card must be taken at the start of rental to be held in our records. This imprint may be used to pay any extra insurance, damage, parking fines, or any cost due to the rental car as a result of the persons utilizing the vehicle.

 

Rental Period

The rental period is a minimum 24 hours. Dropping off the vehicle early, even just a few hours after pick-up, will be regarded as a full day.

 

Pickup and Drop Off Location

Our pick up and drop off location is at Keflavik International Airport.

 

Travelling Abroad

Travelling with any of the vehicles to a location outside of Iceland is strictly prohibited.

 

Vehicle

If the written vehicle is unavailable for any reason, Airmango reserves the right to substitute another vehicle type.

 

Fuel/Gasoline/Charging

The Tesla 3 LR is a fully electric vehicle, which takes zero fuel/gasoline. Instead, the Tesla will need to be charged, which may or may not incur more costs on the renter. A charger will be available at our hotel location, otherwise the renter is responsible for paying for a charge at a station.

For vehicles that utilize fuel/gasoline, the vehicle will be given with a full tank and must be returned with a full tank. For any missing fuel, the renters credit card will be charged.

 

Tax

Local VAT (value added tax) is 24% in Iceland.

 

Child seats

It is by law in Iceland for young children to travel in safety seats in all vehicles. A child seat can be pre-ordered for a charge or rented on the day of pickup, when available. Child seats are for children aged 6 months to 5 years of age. A booster seat is also available for children who fit the criteria.

By not using this child seat, you are breaking the law, the driving contract, and any incidents will be at the fault of the driver.

 

Making a booking

A valid credit card is required for all bookings. After 48 hours, the credit card will be charged for 100% of the tour package cost.

 

Early return

An early vehicle return is possible and must be confirmed with a representative. There are no refunds or discounts for returning a car early.

 

Insurances

It is suggested that all travellers to Iceland purchase travellers insurance.

The following damages, though not a complete list, are when the renter is responsible, i.e. not covered by third party insurance:

– Negligence

– Damages caused by driving into waters/rivers or by off-roading

– Driving while under the influence

– Damage to tires, headlights, and/or the underside of the vehicle

– Damage caused by wind blowing open the vehicle’s door

– Damage caused by sand, ash, lava, etc.

The Sentry Mode can not be turned off during the rental period. Recordings may be watched by the Fleet Manager in case of damage to the car to determine its origin. 

The rental fee includes the mandatory vehicle insurance, i.e. liability insurance and accident insurance for the driver and the owner.

 Third-party liability insurance and accident insurance for the driver are to the amount stipulated by Icelandic law at any given time. The Renter’s own-risk because of damage to the rented vehicle may amount to the full value of the vehicle.